Many users, who bought new iPhone from Apple recently, start to panic after the first errors in the device. One of them is dropping a call or disconnecting the telephone network during a call. Of course, it is may be a mobile operator`s mistake. If you figure out that the network work perfect after a call to the support service, then you can try to solve the problem yourself.
Sometimes telephone call can be reset because of using of not official protective accessories that cover the front of the phone, including the microphone and the panel. If the gadget`s owner used third-party products (especially, from China), accessories can block the proximity sensor. If it will happen, the screen of the phone will not be darkened during a call. Therefore the user can reset the call accidently by pressing a button with his cheek or ear.
A screen protector membrane can be too thick, so the sensor can function incorrectly. When you buy third-party accessories, you should make a test call. If iPhone display does not darken during a call, you should choose another accessory.
Other reasons why iPhone constantly drops the calls
If the accessory is not the reason of the problem, you need to check the most common errors:
- software failure;
- one of the programs does not work correctly;
- bad weather conditions (heat or frost);
- liquid getting under the body;
- mechanical damages (after hitting or falling).
What to do with if you see a system error in iPhone?
The device owner can fix systems errors and program crashes and do not use iPhone outdoors in the heat or frost. Other defects must be tested in the service center.
If you notice a system errors message, make sure that the battery is charged and restart your device. How to do it:
- You can try to hold the power button and «Home» at the same time. It is necessary to hold until Apple label is displayed.
- If you have iPhone 7 and later, you should hold the power button ant the lower volume control button.
- If the phone does not restart, you should get the battery.
This restart will help to mobilize the operating system, Sometimes, actions like this help to fix small failures.
If you still see an error message, you can try to reset your iPhone to factory settings. Before a reset, you should save all information on an external storage device or computer. Also you can backup your phone to iCloud.
- Open the settings menu.
- Go to «General».
- Select the «Reset» section.
Then you can choose «Reset All Settings» or «Reset Network Settings». Firstly it is recommended to choose the last one.
Unfortunately, errors can not always be corrected by factory reset. If all of above solutions sis not help, you should call the service center and order diagnostic.