Why does iPhone constantly drop the calls and what to do?

Why does iPhone constantly drop the calls and what to do?

Many users, who bought new iPhone from Apple recently, start to panic after the first errors in the device. One of them is dropping a call or disconnecting the telephone network during a call. Of course, it is may be a mobile operator`s mistake. If you figure out that the network work perfect after a call to the support service, then you can try to solve the problem yourself.

Inappropriate accessories

Sometimes telephone call can be reset because of using of not official protective accessories that cover the front of the phone, including the microphone and the panel. If the gadget`s owner used third-party products (especially, from China), accessories can block the proximity sensor. If it will happen, the screen of the phone will not be darkened during a call. Therefore the user can reset the call accidently by pressing a button with his cheek or ear.

Location of sensors on the front panel of the iPhone

A screen protector membrane can be too thick, so the sensor can function incorrectly. When you buy third-party accessories, you should make a test call. If iPhone display does not darken during a call, you should choose another accessory.

Other reasons why iPhone constantly drops the calls

If the accessory is not the reason of the problem, you need to check the most common errors:

  • software failure;
  • one of the programs does not work correctly;
  • bad weather conditions (heat or frost);
  • liquid getting under the body;
  • mechanical damages (after hitting or falling).

What to do with if you see a system error in iPhone?

The device owner can fix systems errors and program crashes and do not use iPhone outdoors in the heat or frost. Other defects must be tested in the service center.

Device restart

If you notice a system errors message, make sure that the battery is charged and restart your device. How to do it:

  1. You can try to hold the power button and «Home» at the same time. It is necessary to hold until Apple label is displayed.
  2. If you have iPhone 7 and later, you should hold the power button ant the lower volume control button.
  3. If the phone does not restart, you should get the battery.

Способы перезагрузки iPhone

This restart will help to mobilize the operating system, Sometimes, actions like this help to fix small failures.

Factory reset

If you still see an error message, you can try to reset your iPhone to factory settings. Before a reset, you should save all information on an external storage device or computer. Also you can backup your phone to iCloud.


  • Open the settings menu.
  • Go to «General».
  • Select the «Reset» section.

Then you can choose «Reset All Settings» or «Reset Network Settings». Firstly it is recommended to choose the last one.

Reset iPhone

Unfortunately, errors can not always be corrected by factory reset. If all of above solutions sis not help, you should call the service center and order diagnostic.

Advisor to appleiwatch.name, co-author of articles. Has been working with Apple products for over 10 years.

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Comments: 3
  1. Alex (author)

    We present to you our article «IPhone constantly drop the calls: why and what to do?».
    We are waiting for your questions, suggestions and feedback on the topic.

  2. Serg

    Thank you for these tips, before reading these tips, I did not know what could happen. Thanks for restarting the phone in an emergency. I will continue to monitor the site, and try new tips from you! I also wanted to download that the site is really cool, so subscribe and follow it like me. I liked that the iPhone is complicated so if it weren’t for the image, I would not have known. Thanks again for the tips!.

  3. Arkadiy

    Thank you so very much for such a helpful article!
    I had the same problem with my phone for about two-three months and there wasn’t much I could do about it. It was also very annoying, as my phone would miss important calls from work. I was already thinking about getting another phone, but then someone send me a link to this webpage and after studying it I was able to reset it on my own and it fixed all the issues. Thank you so much, it was very helpful!

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